Refund policy

Return and Refund Policy

Last updated: July 6, 2026

We want you to feel confident with your purchase. If you are not satisfied with your order, please contact us within 30 days of delivery at support@example.com.

Return Eligibility

To request a return or refund, please contact us with your order number, email address, and a brief description of the issue.

Returns may be accepted when:
- The item was purchased from our official online store.
- The request is made within 30 days of delivery.
- The item is unused, unopened, or in its original condition, unless the item arrived damaged or incorrect.
- Proof of purchase is provided.

Items that may not be eligible for return include:
- Products that have been opened or used, unless approved by customer support.
- Gift cards.
- Final sale or promotional items marked as non-returnable.
- Products purchased from third-party retailers.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible with your order number and photos of the package and product. We will review the issue and may offer a replacement, refund, or other appropriate solution.

Refunds

Once your return or refund request is approved, refunds will be issued to the original payment method. Please allow several business days for your bank or payment provider to process the refund.

Shipping Costs

Original shipping fees are non-refundable unless the return is due to our error, a damaged item, or an incorrect item. Customers may be responsible for return shipping costs unless otherwise approved by customer support.

Subscription Orders

If you purchase a subscription product, you are responsible for managing, pausing, or canceling your subscription before the next billing date. Orders that have already been processed may not be eligible for cancellation, but you may contact us for assistance.

Contact

For return or refund requests, contact us at support@example.com.